At the Tunnel-Mouth….(?)

When SVC-6766 reared its head a couple of weeks ago, I was sure that one of two things would happen:

1) After a lot of fuss in the forums, LL would tweak something quietly (as they are wont to do when an unexpected bug arises in their software), and eventually with some angry muttering, the issue would fade away.

or 2) LL would blame Third-Party Viewers or Adult-content or High-script gamers for the issue, launch a fix that crippled scripts and some attachments, and then tell us that this was the new and predictable experience we all wanted…Yay.

Actually Linden Lab did neither of those things.

Maestro and Andrew Linden came to the JIRA and posted that they were looking into the problem, but that it was proving tricky to tie down. On Restart Day they rolled the Magnum RC software that seemed less prone to this bug to the main grid and in so doing reduced or eliminated the problem for about 70% of users.
They then mounted a very reasonable appeal for those encountering problems to IM them or notecard them with details of the manifestations.
Now I’ve been fairly critical of the Lab in recent times, but this was sensible, open and collaborative work from two Linden Lab employees who in the past have not endeared themselves to LL’s customers with their “take it or leave it” attitude.
If this is to be the pattern for customer-Linden dialogue henceforward, it bodes extremely well for our future.
I still do not like the move to Viewer 2 code and the necessity to upgrade my hardware simply to maintain my prescence in SL – but I do now see the need for it.
Of far greater importance is the apparent realisation (at long last) by Linden Lab that they do need to communicate in a meaningful way with their customer base if SL, and Linden Lab, is to survive. I can only hope that this light at the end of the tunnel is not a behemoth rushing toward us.

~ by Ayesha Askham-Ezvalt on February 27, 2011.

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