If it’s broke…fix it….please?

In the last 2 weeks Linden Lab have released code onto their SecondLife servers that has severely impeded certain in-world functions. See SVC-7238.
In the first error, a ham-fisted attempt to block a potential illegal copying route resulted in the breakage of a large amount of in-world content, and was potentially responsible for the loss of a great deal of residents’ property. The fact that the bug arose out of a legitimate, but botched, security fix meant that Linden Lab refused point-blank to roll back the change.
The actual fixing of this bug is not straightforward, as Maestro Linden has subsequently found out. So far a partial fix has been worked out, but content creators are still hamstrung by the bug. Also the time taken to deploy this partial fix seems to be far too slow to prevent substantial content-loss.
Hard on the heels of this error came another. See SVC-7305. Again it is suspected, though not officially confirmed, that the script function blocked was intentional, since objects that use this function will, by their nature, make numerous calls on server resources and it is thought that the aim was to reduce server load. However, the upshot is that a major breakage of in-world content has resulted, due to Prim Physics functions being broken. Many vehicles and free-flying animals have ceased functioning as a result.

Despite other quite serious implications of this code breakage, again LL refuse to roll back the code, citing the same security rationale mentioned above. Linden Lab have heaped incompetence on idiocy in the aftermath of this latest breakage by suspending the account of a creator whose products were broken by this bug, susbsequently causing irritation to other residents and culminating in an AR suit. That not a word about these broken functions has been reported in the Official Blog or on the Grid Status page also compounds the growing feeling that Linden Lab has no regard for its customers (or users/residents).

What this implies to me is that most of Linden Lab (there are a few notable exceptions: Maestro, Oskar and Andrew Linden primarily) are completely disconnected with the actual functioning of SecondLife, and internal communication in Linden Lab is non-existent.

I fail to comprehend how such a dysfunctional company can operate.

~ by Ayesha Askham-Ezvalt on September 23, 2011.

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